Politique de remboursement
1. Returns Eligibility:
1.1. We accept returns within 14 days from the date of purchase for items that are unworn, unwashed, and in their original condition, including tags and packaging.
1.2. Some items, such as underwear or personalised/customised products, may not be eligible for return due to hygiene or customisation reasons. Please check the product description or contact our customer support for further details.
2. Returns Process
2.1. To initiate a return, please contact our customer support team via support@doncavarchi.co.uk within the eligible return period.
2.2. Our customer support will guide you through the returns process
2.3. When returning the item, please ensure it is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
2.4. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. Please check with our customer support for further details.
2.5. Once we receive the returned item and verify its eligibility, we will process the return and issue a refund, store credit, or exchange, as per your preference.
3. Refunds
3.1. Refunds will be issued using the original payment method used for the purchase, unless otherwise specified by the customer.
3.2. Please allow 7 days for the refund to be processed and reflected in your account.
3.3. If you receive a refund, the original shipping charges, if applicable, will be deducted from the refund amount, unless the return is due to our error or a defective product.
4. Exchanges
4.1. If you would like to exchange an item for a different size, colour, or style, please contact our customer support team for assistance.
4.2. Exchanges are subject to product availability. If the desired item is unavailable, we may offer a refund or store credit as an alternative.
5. Final Sale Items:
5.1. Some items may be marked as "final sale", these items are non-refundable. Please check the product description for any such restrictions.
6. Damaged or Defective Items:
6.1. If you receive a damaged or defective item, please contact our customer support team immediately, providing details and supporting evidence (such as photographs).
6.2. We will investigate the issue and provide you with options for return, exchange, or refund as appropriate.
If you need further assistance we’re happy to help, please contact our customer support team providing your order number.